Terms & Conditions

You can order from Consumable City Ltd in any of the following ways  

  • on-line
  • by post
  • by telephone
  • In person (via our Retail Store in Grays,Essex)

The confirmation e-mail sent on acceptance of an on-line order is acknowledgement of receipt of the order only, and is not necessarily a confirmation of availability of the product.

We aim to despatch all goods within 24 hours of receipt of order. Most orders will be despatched on the same day for orders received before 4pm. Orders received at the weekend will be despatched the next working day. We offer various delivery services to enable you to save even further money and have the goods delivered when you wish them to be.

Please note that the delivery times quoted when placing the order are guides only and are not to be treated as a guaranteed time scale, when using any Royal Mail service please allow up to 10 working days for delivery.

We always send an e-mail to the e-mail address you submitted to inform you when your order has been despatched. If goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.

If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within ten working days you should contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement.

We take no responsibility for the non-receipt or loss of goods when delivered with special instructions to Royal Mail at the time of ordering, eg: "if not in leave in the bin". Any deliveries that have not been received and include such instructions will not be subject to refund or replacement.

Please ensure you enter a complete shipping address, i.e The address must include the street name & house number or unit number, town and / or city and FULL postcode - Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.

Consumable City Ltd reserves the right to cancel orders if we have insufficient stock to deliver the goods you have ordered; or we do not deliver to your area or country; or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these Conditions of use.

If you receive a faulty or damaged product and notify us within 10 days of receipt of goods, Consumable City Ltd will reimburse reasonable return postal costs. The return postal costs of faulty items returned outside of our 10 day return policy are paid by the customer.

You can pay by MasterCard, Visa credit cards, as well as Switch / Maestro, Solo and Delta debit cards.

You may also pay by cheque, postal order and NoChex.

Consumable City Ltd makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone, e-mail or fax.

If your goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation (the packaging of ink and toner cartridges generally provides an essential air-tight seal for the product). You are entitiled to a full refund or replacement goods. 


If your product is faulty or should become faulty, you can obtain a replacement or refund within 2 months of purchase - you must be able to provide your order number.

Under the Distance Selling Regulations (DSR's), if you change your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us. 

If you change your mind and you are a business customer, any refund offered will be subject to a 15% restocking fee from the point you recieve your order.

 In particular this means that you will:

  • not open shrink-wrapped or blister pack products or break any manufacturer's seals
  • not load any included software onto any PC or laptop
  • return in good condition all packaging, manuals, cables etc

Please note that the cost of returning these items is the responsibility of the customer.

If you wish to return goods after 10 days of reciept, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items (less a 15% restocking fee) transferred towards replacement goods. All goods must be unoppened and in their original packaging.

Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering.

To return a product you must obtain a returns authorisation number (RMA), you can get this by sending an email to sales@consumablecity.co.uk

Please include the order number in the subject line and a description of why you want to return the item in the email.

IMPORTANT: Please send any returned items by a "recorded" delivery method, such as Royal Mail recorded post, Royal Mail special delivery or by a courier for larger items. 

Data Protection: We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

Copyright information: UK copyright laws protect all content on this site. No part of the site may be copied, reproduced, distributed, redistributed, modified displayed or performed without prior written consent by Consumable City Ltd This site is provided as a shopping resource by Consumable City Ltd

The site is provided on an "as is" basis. Consumable City Ltd makes no express or implied warranties of any kind relating to the provision of information or service on or by this site. Consumable City Ltd will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

We reserve the right to make changes to this site, disclaimers, and terms and conditions at any time

These terms and conditions do not affect your statutory rights.

COMPLAINTS: - To register a complaint, please contact Consumable City Ltd using any of the methods listed below. Give details of your complaint including any relevant information such as dates, times etc;

Telephone: 0800 612 8189 (UK CUSTOMERS)  -  441375 378855 (NON UK CUSTOMERS)

Email: sales@consumablecity.co.uk

Post: Consumable City, 140a Hathaway Road, Grays, Essex, RM17 5LD

We endeavour to respond to all complaints within five working days.

Every effort will be made to resolve complaints within as short a time as possible. Actual time will depend on nature of complaint and co-operation of third party, if applicable.

You will be kept informed of progress throughout the process.

Most complaints are resolved within 14 days.