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Returns Policy

We hope that you will be pleased with your purchases from www.consumablecity.co.uk. However, there may be occasions when you need to return items to us.

Goods Damaged in Transit

If any goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Faulty Goods (Ink & Toner Cartridges)

If your product is faulty or should become faulty, you can obtain a replacement or refund within 2 months of purchase - you must be able to provide your order number.

If you change your mind (Within 10 Days)

If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us. 

If you change your mind and you are a business customer, any refund offered will be subject to a 15% restocking fee from the point you recieve your order.

 In particular this means that you will:

  • not open shrink-wrapped or blister pack products or break any manufacturer's seals
  • return in good condition all packaging, manuals, cables etc

Please note that the cost of returning these items is the responsibility of the customer.

If you change your mind (After 10 days)

If you wish to return goods after 10 days of reciept, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items (less a 15% restocking fee) transferred towards replacement goods. All goods must be unopened and in their original packaging.

Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering.

How do I raise my returns request?

To return a product you must obtain a returns authorisation number (RMA), you can get this by sending an email to salest@consumablecity.co.uk Please include the order number in the subject line and a description of why you want to return the item in the email.

What is the best way for me to return my items to you?

We always advise our customers to use some form of delivery that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.